What is the 2nd section of the ISO 9001 standard?

Point 2 of the ISO 9001:2015 standard outlines the requirements for organizations to establish a quality policy. In this article, we will outline what organizations can do to achieve point 2 of the ISO 9001:2015 standard.

ISO 9001 : Point 2

Point 2 of the ISO 9001:2015 standard requires organizations to establish a quality policy. A quality policy is a statement of an organization’s commitment to quality and its intentions for achieving and maintaining that quality. The quality policy should be based on the organization’s goals, objectives, and the needs and expectations of its customers.

To achieve point 2 of the ISO 9001:2015 standard, organizations must take the following steps:

1. Identify the Quality Objectives:

The first step in establishing a quality policy is to identify the quality objectives of the organization. Quality objectives are the measurable goals that the organization has set for achieving and maintaining quality. These objectives should be based on the needs and expectations of the organization’s customers, as well as the organization’s goals and objectives.

2. Develop the Quality Policy:

Once the quality objectives have been identified, the next step is to develop the quality policy. The quality policy should be a brief, concise statement of the organization’s commitment to quality and its intentions for achieving and maintaining that quality. The quality policy should be communicated to all relevant parties, including employees, customers, and suppliers.

3. Ensure the Quality Policy is Appropriate:

The quality policy must be appropriate for the organization’s size, nature, and complexity. It should be reviewed and revised as necessary to ensure it remains appropriate and effective.

4. Communicate the Quality Policy:

The quality policy should be communicated to all relevant parties, including employees, customers, and suppliers. It should be prominently displayed in the organization’s facilities, and included in any documents or communications that relate to the QMS.

5. Review and Revise:

The quality policy should be reviewed and revised as necessary. This may be necessary when there are changes to the organization’s goals and objectives, or when there are changes to the needs and expectations of its customers.

6. Ensure the Quality Policy is Understood:

The quality policy should be understood by all relevant parties, including employees, customers, and suppliers. This can be achieved through training and education, as well as through regular communication and feedback.

In conclusion, achieving point 2 of the ISO 9001:2015 standard requires organizations to establish a quality policy. This means identifying the quality objectives, developing a concise quality policy statement, ensuring it is appropriate, communicating it to all relevant parties, reviewing and revising as necessary, and ensuring it is understood by all relevant parties. By doing so, organizations can demonstrate their commitment to quality and their intentions for achieving and maintaining that quality, which can help to improve customer satisfaction and the consistency of their products and services.

ISO 9001

A global quality management standard, one of the most widely adopted management standards in the world.

ISO Certification Body